It’s the problem, not the person

Think back to a difficult situation you had to navigate at work. Were you able to distinguish the problem from the person? If not, you’re not alone. It’s a common confusion that can lead to dicey office politics, tense, counterproductive meetings, and so on. I spoke with negotiation expert and IMD professor George Kohlrieser for my Leadership: A Master Class series about ways to differentiate the person from the problem. Here’s what he had to say.

Daniel Goleman

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