How quickly do state governments reply to constituents’ e-mails?

If a citizen is having trouble with a state agency, what should he or she do? E-mailing the governor’s office seems like a logical idea — logical not only because governors are the most visible representatives of state government, but also because elected officials can be counted on to care about constituent service.

By JOSH GOODMAN

Full Story: http://governing.com/articles/4emails.htm