How Constituent Self-Service Helps Government Save Money and Improve Services

Presenting citizens with unlimited and instant access to information is invaluable — it provides greater transparency, builds trust and improves constituent services. Moreover, staff members can spend more time on higher-value tasks instead of answering phone calls, scanning documents, printing records and mailing them to constituents. This is especially important when considering budget cuts and rising constituent expectations for service.

By Terri Jones

Full Story: http://www.govtech.com/pcio/articles/How-Constituent-Self-Service-Helps-Government-Save-Money-and-Improve-Services.html

Utilize your data better – Inteneo Systems – http://www.inteneosystems.com