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Five Must-Watch Performance Measures for Contact Centers

April 5, 2013 /

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Dorsey & Whitney - An International business law firm, applying a business perspective to clients' needs in Missoula, Montana and beyond.

No sales manager or contact center manager wants to lose a customer because of a technical glitch or other behind-the-scenes difficulties. Performance monitoring solutions help by providing an end-to-end view across the entire contact center. The key is knowing what to monitor and how to resolve problems before they turn into lost sales.

By Jennifer LeClaire

Full Story: http://www.crm-daily.com/story.xhtml?story_id=011000L49PUL

Inteneo Systems – Big Data/Business Intelligence (KPI’s) Expertise from Big Sky Country http://www.inteneosystems.com 406-531-8119

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As the hub of learning, creativity and innovation in Northwest Montana, Flathead Valley Community College is expanding

For over 25 years, Montana World Trade Center® has served Montana as a trusted business adviser.

Montana Bioscience Cluster Initiative - Collaborative program design and execution and integrated programs fostering innovation, technology commercialization, entrepreneurship and sustainable small businesses
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