BBB staff finds harmony with Itsy-bitsy tail-wagger

Last fall, the Better Business Bureau received a written complaint about me, about a management decision. That is a bit unusual – in fact, rare. I’m not sure it ever occurred before. But I need to tell you what led to this event.

Jan Quintrall
The Spokesman-Review

Full Story: http://www.spokesman.com/stories/2009/apr/26/bbb-staff-finds-harmony-with-itsy-bitsy-tail/