2018 Will Be the Year of Employee Experience

January 3, 2018

Now that according to Gartner more than 90% of businesses compete primarily on the basis of customer experience (CX), it's no longer enough to make CX a corporate priority. The next competitive frontier is employee experience (EX) and the signs indicate so strongly that EX will become the next priority for organizations that I'm calling 2018 The Year of Employee Experience.

Denise Lee Yohn

https://www.forbes.com/sites/deniselyohn/2018/01/02/2018-will-be-the-year-of-employee-experience/#13f31bc21c8f