Starting up: Think like a start-up, even if you are not one

June 19, 2008

Fisher's Document Systems is a 70-year-old "start-up" that embarked on a dramatic two-year transformation. We had a good company, but not a great one. We needed to think like a start-up.

In the process, we improved our customer satisfaction rating from 50 percent to 98 percent and boosted our sales by 33 percent.

How did we do it?

By Chris Taylor - Special to the Idaho Statesman

Full Story: http://www.idahostatesman.com/business/story/419671.html