Companies listen online, tap into marketing opportunities

December 17, 2007

You may never hear a word from a conversation analyst, but there's a very good chance one is paying close attention to what you're saying on blogs, in Web forums or in product reviews on sites that sell books or blenders.

Somewhere, someone is reading and analyzing your words.

By Eric Benderoff

Chicago Tribune

Full Story: http://seattletimes.nwsource.com/html/businesstechnology/2004077307_conversation17.html