When I first started writing a column on workplace issues for this newspaper 16 years ago, the company executives who spent much time thinking about workplace quality could have met in a phone booth.
Who cares? That was the private response of many managers -- at companies big and small -- to the idea of engaging workers' hearts and minds. Most saw little relationship between employee attitudes and the bottom line.
By Sue Shellenbarger
From The Wall Street Journal Online
Full Story: http://www.careerjournal.com/columnists/workfamily/20071018-workfamily.html?cjcontent=mail