Chastising an employee for a mistake is one of the most difficult aspects of being a manager. When handled poorly, critiques can leave people feeling deflated, disgruntled, and unmotivated.
But when criticism is handled with finesse and sensitivity, it can promote growth and improvement.
By Marshall Loeb
From MarketWatch
Full Story: http://www.careerjournal.com/myc/management/20070809-loeb.html?cjcontent=mail