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Understaffed University of Montana financial aid office hurts student retention

Keeping students enrolled long-term and improving retention at UM may be more difficult than planned due to an understaffed financial aid office.

Located in the Lommasson Building, the financial aid office is responsible for helping students navigate the convoluted world of student loans, scholarships and FAFSA. This requires an untold amount of paperwork and time, and the office is understaffed, according to Director Kent McGowan.

"We were one of the offices that were cut the deepest a couple of years ago," McGowan said.

Shaylee Ragar

http://www.montanakaimin.com/news/understaffed-financial-aid-office-hurts-student-retention/article_7bae9768-bc2f-11e8-be80-6be92fb6077b.html

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