Tony Hsieh Reveals The Secret To Zappos’ Customer Service Success In One Word

Tony Hsieh is sporting a Mohawk, the first I’ve encountered atop a gainfully employed billionaire. I ask the Zappos CEO, who sold out to Amazon for $1.2 billion but continues to run his operation largely without interference, how the Mohawk got there.

"I try to do one uncomfortable thing every day."

Noted.

Micah Solomon

Full Story: https://www.forbes.com/sites/micahsolomon/2017/06/12/tony-hsieh-spills-the-beans-the-one-word-secret-of-zappos-customer-service-success/#18659e61accc