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Tony Hsieh Reveals The Secret To Zappos’ Customer Service Success In One Word
June 14, 2017 /
MATR Sponsor (view all)
Tony Hsieh is sporting a Mohawk, the first I’ve encountered atop a gainfully employed billionaire. I ask the Zappos CEO, who sold out to Amazon for $1.2 billion but continues to run his operation largely without interference, how the Mohawk got there.
"I try to do one uncomfortable thing every day."
Noted.
Micah Solomon
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