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7 Rules for Providing Exceptional Customer Service

January 28, 2017/

Customer service has traditionally been a support function to respond to customer initiated requests, meaning someone waits for the phone to ring or for a website support request form. Today’s customers definition of service is the sum total of their "experience," covering all aspects of their relationship, including the shopping and buying process, as well as ongoing assistance.

Marty Zwilling

Full Story: http://blog.startupprofessionals.com/2017/01/7-rules-for-providing-exceptional.html

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