Montana Career Opportunities – Tier 1 Technicians – Alter Enterprise

Join the AE team, a small, locally owned and operated IT firm. We provide computer support, maintenance and consulting services.

We are actively growing our business on a daily basis. This creates a fast paced and changing environment.

We are continually learning more about our business, clients, employees and products and we ask the same of our employees.

We often provide training outside of the office however we also learn as we go.

We are looking for individuals who are adaptable and open to change.

We strive to offer the best customer service every day, all day both internally and externally.

As Alter Enterprise provides complete computer services for more and more organizations, from design and implementation to administrative support to allow clients to focus on running their business, our technical consultant staff is crucial to help businesses develop IT strategies to maximize their staff’s time and productivity.

Alter Enterprise is looking to hire a technician staff member who will provide administrative support to Alter Enterprise’s clients and employees. In addition to answering calls/emails, data entry and scheduling technicians, he/she will also perform duties such as invoice reconciliation, obtaining supplies, and working on special projects. He/She also assembles highly confidential and sensitive information, as well as deals with a professional group of important external callers and internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize and organize diversified workload, recommends changes in office practices or procedures.

We are looking for a customer service orientated professional with three to five years experience in computer network maintenance, who is passionate about helping our organization succeed, has strong communication and problem solving skills, and who thrives in working as part of a team in a fast paced environment where attention to detail matters.

This full time position will report to the CEO and COO and will be based in Missoula, MT.

Essential Duties and Functions

Proactive monitoring of WAN/MAN/LAN networks using network management systems.

Open trouble tickets and test with vendors or ISPs.

Delivery, minor training and installation of patches and hot fixes will be required. Occasion performance or health checks of customer systems will also be required. Replicate customer environments to troubleshoot and resolve problems, file defects, etc.

Demonstrate the ability to keep technical, communications, and business skills current with an emphasis on understanding emerging technologies and their impact on AE customers and their business.

Demonstrate a fundamental understanding of DNS, Mail Flow, Spam Filtering.

Demonstrate a willingness to be hands-on, both answering the phones and resolving tickets in the queue.

Demonstrate experience supporting different Network Topologies, Protocols and Routing/Switching.

Demonstrate experience using network management software, packet sniffing utilities and protocol analysis software.

Demonstrate experience troubleshooting and configuring VPN, IPSEC and GRE tunnels.

Demonstrate experience designing, configuring, installing, supporting Cisco?s CM, CME, IPCC and Unity.

Demonstrate experience with Telecommunications infrastructure and VoIP.

Develop an understanding of AE?s products, capabilities and limitations in sufficient detail to be able to develop offerings that meet customer needs.

If interested, please email a cover letter and resume to [email protected].

Stephanie and Ryan Alter
Alter Enterprise
MonTEC Building
1121 East Broadway Street Suite 101
Missoula, MT 59802
406-214-3977
http://www.alterenterprise.com