The Pivotal Stories Every Startup Leader Should Be Able to Tell

At Facebook, Don Faul and his team faced one of the more goliath tasks anyone in tech has ever faced. It was his job, as VP of Online Operations, to ensure a good experience for the site’s hundreds of millions of users — including responding to reports of abuse, flagged content, and other bad experiences. This boiled down to supporting his intrepid team members — sometimes spending entire days dealing with the toughest of human issues — to do their best work and stay motivated against overwhelming odds. The skill that made the critical difference: Being able to tell good stories.

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