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Successful Government Leaders Adopt Design-Focused, User-Centric Way of Working

June 24, 2016/

The simple practice of observing how a user actually works during an average day can sometimes yield more useful information than hours of interviews.

by William D. Eggers

Full Story: http://www.govtech.com/people/Successful-Government-Leaders-Adopt-Design-Focused-User-Centric-Way-of-Working.html

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