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Online Groceries Becomes Next E-Commerce Battleground

April 4, 2016 /

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As Wal-Mart Stores Inc.WMT +0.83% prepares to expand its online grocery business, 27-year-old Peapod Inc. is working to shore up customer loyalty and improve fulfillment and operations with technology. That includes what is for Peapod an untried combination of warehouse management software, scanners, robotics and seven miles of conveyor belts.

Peapod does business in 12 states and Washington D.C., but Boston, Chicago and Washington D.C. are its only profitable markets, said Jennifer Carr-Smith, president and general manager of Peapod. Margins are thin in the grocery business, she said, "even thinner in online groceries."

By Kim S. Nash

Full Story: http://blogs.wsj.com/cio/2016/04/01/online-groceries-becomes-next-e-commerce-battleground/