For Customer Service Success, ‘People Are Our Greatest Resource’ Better Not Be Lip Service

At too many companies in too many industries, "People are our most important resource," is the most cynical of platitudes, ignored as openly as, say, "Safety is our first priority." But in a customer service-intensive business, no truer words could ever be spoken. You can’t even come close to creating a customer-centric organization until you learn to effectively recruit, retain, and develop employees.

Micah Solomon

Full Story: http://www.forbes.com/sites/micahsolomon/2015/12/20/for-customer-service-greatness-people-are-our-greatest-resource-cant-be-just-lip-service/