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For Customer Service Success, ‘People Are Our Greatest Resource’ Better Not Be Lip Service

December 23, 2015 /

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Dorsey & Whitney - An International business law firm, applying a business perspective to clients' needs in Missoula, Montana and beyond.

At too many companies in too many industries, "People are our most important resource," is the most cynical of platitudes, ignored as openly as, say, "Safety is our first priority." But in a customer service-intensive business, no truer words could ever be spoken. You can’t even come close to creating a customer-centric organization until you learn to effectively recruit, retain, and develop employees.

Micah Solomon

Full Story: http://www.forbes.com/sites/micahsolomon/2015/12/20/for-customer-service-greatness-people-are-our-greatest-resource-cant-be-just-lip-service/

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For over 25 years, Montana World Trade Center® has served Montana as a trusted business adviser.

The Kalispell Chamber of Commerce is the longest-standing and leading advocate for the Flathead Valley community and business climate.

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Dorsey & Whitney - An International business law firm, applying a business perspective to clients' needs in Missoula, Montana and beyond.

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