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Making Better Use of Data Can Dramatically Improve Government Service Delivery

Instead of filling out the same forms over and over again, residents should be signed up for services based on information they have already provided.

Automatic benefits: Can they help the right people get what they need to get out of poverty and reduce administrative costs?

In 2005, California instituted a pilot program called ReadyReturn in which 50,000 taxpayers received an already-completed state tax return. The state compiled the returns based on data it already had from employers and banks. A survey of ReadyReturn participants found that 90 percent said they had saved time, and the ReadyReturn approach to tax filing has now been adopted by the state as standard practice.

by Beth Simone Noveck

Full Story: http://www.govtech.com/data/Making-Better-Use-of-Data-Can-Dramatically-Improve-Service-Delivery.html

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