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4 New Customer Loyalty Rules Drive Business Success
Many startups and mature businesses have not yet accepted the fact that customer satisfaction and loyalty in this "always connected" age are about more than product and service quality. They are all about how customers broadcast their pleasure or unhappiness to others. With incredible ease, they can influence thousands or millions of potential new customers, or say nothing.
You need to take advantage of innovative new tools, like the Word of Mouth Index (WoMI) from ForeSee, and the analytic power of Big Data to gain a competitive advantage today, and predict customer behavior for tomorrow.
Martin Zwilling
Full Story: http://blog.startupprofessionals.com/2015/02/4-new-customer-loyalty-rules-drive.html
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