Developing A Business Culture That Is Focused On Client Satisfaction Must Start First With Building Employee Empowerment and Satisfaction

You company can build a virtuous circle of satisfaction if it focuses on key elements and can measure their progress.

We believe the principals for developing a culture of focusing on the satisfaction of the client is built around these precepts:

The primary stimulation of profit and growth is customer loyalty.

Loyalty is only realized through customer satisfaction.

Customers are satisfied when they feel the value of services provided is superior to alternatives.

High quality services are created by loyal, satisfied and productive employees.

Employees are satisfied when they can proactively contribute to the delivery of high-quality services.

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All people decisions at Google are based on data and analytics http://www.matr.net/article-61479.html

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To consistently deliver high-quality services:

Frequently identify and quantify customer likes and dislikes

Find new places to engage customers wherever, whenever and however they want – not necessarily just to sell them something

Share all insights with all departments

"Just having high-end metrics doesn’t do a lot of good if you don’t know what influences them."

Everyone should have the ability to and be encouraged to contribute to a better understanding of customers’ diverse and changing expectations for service.

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How Coca-Cola is Using Workforce Analytics to Create a Recipe for Success http://www.matr.net/article-61875.html

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Employees should understand and believe in the total commitment of the organization to service and growth goals. and that this begins with the collection and utilization of data to assess the effectiveness and efficiency of processes and procedures and the impact of sales, operations, service and planning on the financial bottom line.

All of this requires that there be "one version of the truth" and that everyone believes it is the truth.

The only way this can be done is by implementing a system-wide single Business Intelligence solution.

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Little Data: The 25 KPIs Everyone Must Understand http://www.matr.net/article-62389.html

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Inteneo Systems can provide this quickly and economically so that all of your data is true and available to everyone in a high powered but very user friendly dashboard/reporting system like Yellowfin http://www.yellowfinbi.com .

Please give us a call if you’re ready to explore ways to better manage your operations and planning and reap the rewards of increasing your employee and client satisfaction.

http://www.inteneosystems.com 406-531-8119