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Treating citizens like customers

September 19, 2014/

In a new report by my organization, the Partnership for Public Service, and Accenture, it was pointed out that federal services are often arranged and delivered based on the structure of government and its bureaucratic silos rather than around the needs of customers.

Full Story: http://www.washingtonpost.com/blogs/on-leadership/wp/2014/09/17/treating-citizens-like-customers/

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