The Disconnect in Connecting the Workplace

We have to learn to learn again and that will only help us lead.

Technology is indeed connecting us in ways that improve communication, discovery and connectivity. The world is becoming a much smaller place as a result. Chances are that you are connected in one network or another to people in at least 12 other countries. Although social networking and smartphones are relatively new as a staple in the everyday life of adults and kids, how we as consumers use these networks and devices is outpacing how we as employees use technology in the workplace. Over time, how we make decisions as consumers, what we come to expect from the companies that we do business with, and simply how we want to work with them is shifting the balance of power away from today’s business models to the connected masses.

Seems logical and almost commonsensical. The challenge however is that companies are anchored by decades or years of technology investments and the existing philosophies and processes that govern and support them today. But it doesn’t stop there. These connected customers though aren’t the only ones we need to understand, they also represent a growing percentage of our workforce.

Brian Solis

Full Story: http://www.briansolis.com/2014/07/disconnect-connecting-workplace/?utm_source=feedburner&utm_medium=email&utm_campaign=Feed%3A+briansolis+%28Brian+Solis%29

(Many thanks to Todd Burger – President/CEO – AAA MountainWest https://www.mountainwest.aaa.com/ for sharing this.