The Dumb Way We Board Airplanes Remains Impervious to Good Data

If the conference calls that come with earnings reports attracted exhausted travelers instead of financial analysts and journalists, there’s no way Delta (DAL), United (UAL), American (AAL), and Southwest (LUV) could make it through the week without getting an earful about the agonies of boarding an airplane.

By Eric Chemi

Full Story: http://www.businessweek.com/articles/2014-04-23/the-dumb-way-we-board-airplanes-remains-impervious-to-good-data#r=hpf-s