Governments Tapping Technology to Connect With the Public

While the Internet in all of its ramifications is exciting, maximizing its use in municipal government requires an openness to new ideas for conducting operations, as well as patience, planning, communication, and a healthy appetite for taking risk.

Despite technology’s challenges, the payoffs are many: saving money, improving efficiency, adding value to government services, and strengthening ties with the public. Indeed, technological advancements hold the promise of creating a new social "commons" where a transformed future for local communities can be realized.

Full Story: http://icma.org/en/international/resources/insights/Article/103264/Tapping_Technology_to_Connect_With_the_Public?utm_campaign=May2013