Can We Be Emotionally Intelligent Online?

The social brain is in its natural habitat when we’re talking with someone face-to-face in real time. It’s picking up information that it wants in the moment. It’s reading prosody in voice, emotions, and nonverbal cues. And it’s doing it invisibly, doing it constantly, out of our awareness – and then telling us what to do next to keep things smooth and on track.

Daniel Goleman

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