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Why a Customer Service Culture Never Starts with Customers
April 27, 2013 /
It’s even more simple than you think. Employees will treat your customers exactly the way you treat them. If your employees are well cared for, they will focus on being good to your customers.
Barry Moltz
Full Story: http://www.openforum.com/articles/why-a-customer-service-culture-never-starts-with-customers/
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