First Minutes are Critical in New-Employee Orientation

The first few minutes of new employee orientation, if done right, can lead to happier and more productive workers and, ultimately, increased customer satisfaction. Unfortunately, a lot of companies do it wrong.

In many firms, employee orientation focuses solely on corporate culture and identity of the new workplace. There’s a lecture about the firm’s history and another about standard operating procedures. There’s a packet of information from human resources, emblazoned with the firm’s logo, and maybe a coffee mug to match.

The underlying message: Welcome. You should be proud to work here. Please fit in accordingly.

by Carmen Nobel

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