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The danger of email

When we’re face to face with someone, our social brain is monitoring the person we’re with continually. That part of the brain is unconsciously telling us, "Well, this person is responding that way to what you just did, so what you should do next is the following to keep things on track."

The social brain is what makes interactions go smoothly. That part of our brain, however, is crippled online. When you’re sitting in front of your screen or are on your smartphone, there is no feedback loop. All you have is the words you send. However, there is a sort of optical illusion in the mind where you assume that all of your emotional signals that go with whatever you say or do face to face, are going along with your email, but they’re not.

Daniel Goleman

Full Story: http://www.linkedin.com/today/post/article/20130222162001-117825785-the-danger-of-email?trk=eml-mktg-condig-0108-p1

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