Study: Government Websites Fall Short

State and local governments are investing more into their websites, but according to two new studies, they’re often falling short of expectations. Over the past 10 months, CivicPlus researched how governments deliver content to citizenry, what citizens expect, and the disparity between the two — and there was a disparity, researchers found.

"This study shows that there is a clear gap between what citizens want from their government websites and what the governments are delivering," said Ward Morgan, CEO of CivicPlus. "We believe that this disconnect needs to be addressed and our research has shed light on this issue. Now, it’s time to use this information and help citizens and their governments re-connect and utilize technology to interact and engage each other."

Full Story: http://www.govtech.com/Study-Government-Websites-Fall-Short.html