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Why Putting Employees First is Profitable

September 27, 2012 /

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I’ve been exploring what trends are on the horizon when it comes to generating excellent customer service strategies in 2013. It looks like the tide is shifting away from putting the focus on the customer, to putting it on the employee who delivers that experience.

"Your employees are the gateway to customer satisfaction, and if they aren’t happy, the customer isn’t going to be happy."

Ivana Taylor

Full Story: http://www.openforum.com/articles/why-putting-employees-first-is-profitable

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As the hub of learning, creativity and innovation in Northwest Montana, Flathead Valley Community College is expanding

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