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Find the Reverse Leaders in Your Midst

In the spirit of reverse innovation, and reverse mentoring, I submit to you that the next trend to watch out for in leadership is, you guessed it — reverse leadership.

You’ve likely seen reverse leadership in action. It happens when someone not in a formal leadership role demonstrates great leadership ability: when a field service agent steps up with a solution to a persistent problem, for example; when a customer service rep inspires her colleagues through her exemplary customer-centric behavior. When someone on an account team improves dramatically after being constructively coached by a fellow team member.

by Scott Edinger

Full Story: http://blogs.hbr.org/cs/2012/05/find_the_reverse_leaders_in_yo.html

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