How to Show Your Customers a Little Extra Love

I deal often with early-stage startups, and many of these don’t have any customers yet (but wish they did), so it’s not surprising they still don’t think of customers as their friends. More disturbingly, others do have customers, but the customer service program consists of an informal focus on "problems," rather than a proactive effort to establish a positive relationship with friends.

Martin Zwilling

Full Story: http://blog.startupprofessionals.com/2012/05/how-to-show-your-customers-little-extra.html