Businesses Forget How to Listen to Customers

It seems like many business people are becoming so technology addicted to their iPhones and email that they forget to listen to what their customers want, or even forget to ask. Attention spans have compressed to seconds, and face-to-face conversations, with the hugely important body language, are avoided in favor of texting and anonymous Internet surveys.

Martin Zwilling

Full Story: http://blog.startupprofessionals.com/2012/04/businesses-forget-how-to-listen-to.html