How to deliver difficult messages in the workplace

How can CEOs of struggling businesses allow themselves to be more receptive to new ideas from within their organization, and from outside?

Leadership architect Susan Scott encourages "fierce conversations." Fierce conversations are not aggressive so much as they are incredibly real and open. These dialogues are fueled by the idea that success follows when one is real; colleagues, customers, friends, and family all benefit when we speak in a manner that values growth and that values relationships.

by Wendy Bay Lewis & Tim Herzog

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