How Salesforce.com puts managers at the center of internal communications

Effective communication is a key retention tool, says Jeremy Henderson, director of internal communications at Salesforce.com. The manager’s role is pivotal, and employers must provide supervisors with appropriate tools to do the job.

Henderson put that concept into action at at Salesforce.com using a program called the Manager Success Communications Program. Its key elements:

By Miri Zena McDonald

Full Story: http://smartblogs.com/workforce/2010/12/13/salesforce-com-manager-and-employee-communications-tools-that-drive-engagement/