How To Talk To Someone You Can’t Stand

Matthew’s boss was inept and utterly irritating. As a way of starting conversations, the guy would ask if something he had just requested was finished yet. Then he’d laugh. Making matters worse, Matthew, a program manager at a software company, had to walk past his boss many times in a typical day–a recipe for daily discomfort, if not outright conflict.

Matthew was a client of Dr. Srini Pillay, a Harvard professor of psychiatry and chief executive of the Neurobusinessgroup, a consultancy that uses insights from the field of neuroscience to improve communications within organizations. Pillay came up with two survival tactics to avoid confrontation and ease Matthew’s pain.

Christopher Steiner and Olivia Fox Cabane

Full Story: http://www.forbes.com/2010/03/29/talking-to-people-you-cant-stand-entrepreneurs-management-tips.html?boxes=entrepreneurschannelinentre