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How "Undercover Boss" made Waste Management better
February 12, 2010 /
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As you could tell from Monday’s ‘Undercover Boss’: What Cleaning Toilets Can Teach Execs, I was certainly skeptical about the management value of doing a reality TV show. And, like everybody who watched and reviewed the show, I made certain assumptions based primarily on how the show was produced and edited.
As it turns out, some of those assumptions were right, and some of them were dead wrong. But what really surprised me was the real reason why Larry O’Donnell, president and COO of Waste Management – a $13 billion company with 45 thousand employees – did the show. And I may have been wrong about Kevin, too.
By Steve Tobak
Full Story: http://blogs.bnet.com/ceo/?p=3793
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