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The Voice of the Customer

February 19, 2009 /

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PFL Tech Inc. is a marketing technology company that provides sales enablement and marketing automation solutions, as well asprinting, mailing, and fulfillment services. They also provide some great Montana Jobs.

The best way to ensure that customer feedback is actionable is to automate the process of soliciting, collecting and reporting on customer input throughout the business. In today’s world, this is a tall task for most organizations.

Capturing and acting on real-time feedback from multiple channels –web, phone, email, live chat– is a difficult task, if not impossible, for businesses without a solution to support these efforts. Even when companies seek customer input, fewer than 50% actually act on the feedback they receive. Ignoring customer feedback results in customers feeling that their feedback is not valued, frustration and ultimately defection.

Greg Gianforte CEO and Founder RightNow

Full Story: http://www.rightnow.com/blog/customer-feedback/the-voice-of-the-customer

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Montana Career Opportunity – Human Resources Generalist, Senior -RightNow http://matr.net/article-33104.html

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Prospera helps businesses and communities find their pathway to success, acting as the navigator, problem solver and catalyst for a strong Montana economy.

Bozeman is a rapidly growing city with a high quality of life in part due to the easy access to the outdoors, burgeoning tech industry, and cultural experiences it offers.

SBA 504 Loans offered statewide! Real estate and equipment, acquisitions, renovation, and new construction. Low, fixed-rates up to 25 years with as little as 10% down.
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Dorsey & Whitney - An International business law firm, applying a business perspective to clients' needs in Missoula, Montana and beyond.

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