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Eight Steps to Great Customer Service – RightNow Technologies of Bozeman, Montana

RightNow http://www.rightnow.com/ is a provider of on-demand customer relationship management solutions that are designed to help customer-centric organizations deliver great customer experiences. Headquartered in Bozeman, Montana, RightNow has built its amazing success by practicing the same customer-centric activities that the company promotes to its clients.

By Rich Tehrani

Full Story: http://www.crm-daily.com/story.xhtml?story_id=022001AYIHH8

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Our Plan for 2009

by Greg Gianforte

As most of you, we work through an annual business planning cycle to arrive at our specific goals for the following (now current year). Having just released our year-end results for 2008, I thought I would share our key themes for 2009:

http://www.rightnow.com/blog/executive-leadership/our-plan-for-2009

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