Starting up: Think like a start-up, even if you are not one
| June 19, 2008 |  View for printing |
Fisher's Document Systems is a 70-year-old "start-up" that embarked on a dramatic two-year transformation. We had a good company, but not a great one. We needed to think like a start-up.
In the process, we improved our customer satisfaction rating from 50 percent to 98 percent and boosted our sales by 33 percent.
How did we do it?
By Chris Taylor - Special to the Idaho Statesman
Full Story: http://www.idahostatesman.com/busine ... 419671.html
No reader comments so far. Be the first to comment by clicking the button below.
Reprinted under the Fair Use doctrine of international copyright law. Full copyright retained by the original publication. In accordance with Title 17 U.S.C. Section 107, this material is distributed without profit to those who have expressed a prior interest in receiving the included information for research and educational purposes.
