Gov. Christine Gregoire: The Importance of the "Why"

The key, Gregoire said, is the "why" — finding out if a state program isn’t working, but then drilling down to why it’s not working and how it can be improved.

"It’s relatively easy to show what’s happening," she told conference attendees. "It’s a lot harder to say why. Technology, to me, is just a tool for getting to the why."

posted by Zach Patton

Full Story: http://governing.typepad.com/13thfloor/2008/05/gov-christine-g.html