MATR News: Helio Uses RightNow On Demand CRM to Capture the Voice of the Customer

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Helio Uses RightNow On Demand CRM to Capture the Voice of the Customer

May 27, 2008

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Helio’s Contact Center Agents Rely on RightNow http://www.rightnow.com CRM to Provide Fast, Accurate and Cost-Effective Service

Helio, a premium U.S. mobile service provider, has selected RightNow(R) Telecom, RightNow Technologies' (NASDAQ: RNOW) on demand customer relationship management (CRM) solution for telecommunication companies, to help deliver exceptional customer experiences. Helio is supporting its mobile-savvy customer base by using RightNow on demand CRM, from relying on RightNow to gather and act on customers' opinions to giving Helio contact center agents a way to provide timely and relevant information to customers.

Full Story: http://www.rightnow.com/news/article.php?id=8387
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