10 Cool CRM Developments

With the advent of CRM (customer relationship management) as a development platform—think solutions from Salesforce.com, Microsoft and SugarCRM—customers and partners have begun to develop some interesting applications, moving way beyond the confines of sales, support and marketing. Here are some prime examples.

By Renee Boucher Ferguson

Full Story: http://www.eweek.com/c/a/CRM/10-Cool-CRM-Developments/?kc=EWKNLEDP032408A