News

Are You Receiving Enough Customer Complaints?

March 20, 2008/

It is said that 91 percent of people do not complain. They prefer to obtain their revenge by not buying from a business that has given them an inferior product or a poor service. They have passive power, and they know it!

The following is a true story — only the name of the business has been changed.

By Jonathan Farrington

Full Story: http://www.crm-daily.com/story.xhtml?story_id=102001X9F2I0

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