Beyond CRM and 311: Strategies for Improving Government Services
| February 5, 2008 |  View for printing |
A decade ago, a fellow by the name of Reed Hastings got slapped with $40 in late fees for not returning the copy of Apollo 13 he rented for $3 from his local Blockbuster. That hurt. But it also got Hastings thinking. There must be a better way ...
There was. And he called it Netflix.
By William D. Eggers, Tiffany Dovey
Full Story: http://www.govtech.com/gt/articles/2 ... en_2008_2_4
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