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Billings Business: Owner finds extraordinary people on way to success

Most business owners operate under the adage "seeing is believing." But Bill Simmons, owner of Masterlube, knows the reverse is true.

"We’re entering an era where there are more jobs than people," Simmons said. "Employers are digging deeper into the labor pool than they’d typically like to do."

"I was asking people to do $25 an hour work for $6 an hour," he said. "Every hour they worked, I was going in debt to them at a rate of $12 to $15 an hour."

He met privately with each of his five employees and explained the situation as he saw it. He explained how he would never turn a profit if he paid them what they were worth. He expressed his gratitude for the level of service they brought to his company and customers. Then he made each one a promise, a promise that became his business model and recipe for success.

By OLIVIA KOERNIG
Billings Business

Full Story: http://www.billingsgazette.net/articles/2007/10/17/news/business/20-extraordinary.txt

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