Why It Pays to Ask Workers What They Think of Their Jobs

Houston KFC restaurant manager Joanthan McDaniel surveys his staff of about 20 every three months. Earlier this year, workers complained about their hours — some felt they worked too many, others too few. As a result, he now talks with them more often about scheduling.

By Erin White

From The Wall Street Journal Online

Full Story: http://www.careerjournal.com/columnists/theorypractice/20070619-theorypractice.html?cjcontent=mail