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How To Beat The Big Boxes

March 22, 2007/

Fact is, customer service is your one tried and true weapon against those behemoth retailers–which, if they haven’t already moved in next door, are bound to sooner or later. When they do, you have a choice: compete, or close up shop.

Marc Compeau

Full Story: http://www.forbes.com/entrepreneurs/2007/03/21/walmart-cameras-sony-ent-sales-cx_mc_0322momandpop.html

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