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Constituent relationship management in government is in its early stages, yet CIOs can still gain some valuable insight.

January 4, 2007/

While large cities have aggressively adopted the popular customer tracking software, very few counties, mid-sized municipalities and smaller cities have implemented CRM, according to Spencer Stern, a lead partner at Market Strategies Group, a consulting firm.

By Shayne C. Kavanagh and Lydia Murray

Full Story: http://govtech.public-cio.com/story.php?id=2006.12.19-102968&utm_source=local_070104&utm_medium=enews&utm_content=story

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