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Constituent relationship management in government is in its early stages, yet CIOs can still gain some valuable insight.

January 4, 2007View for printing

While large cities have aggressively adopted the popular customer tracking software, very few counties, mid-sized municipalities and smaller cities have implemented CRM, according to Spencer Stern, a lead partner at Market Strategies Group, a consulting firm.

By Shayne C. Kavanagh and Lydia Murray

Full Story: http://govtech.public-cio.com/story. ... ntent=story
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