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Constituent relationship management in government is in its early stages, yet CIOs can still gain some valuable insight.
January 4, 2007 /
While large cities have aggressively adopted the popular customer tracking software, very few counties, mid-sized municipalities and smaller cities have implemented CRM, according to Spencer Stern, a lead partner at Market Strategies Group, a consulting firm.
By Shayne C. Kavanagh and Lydia Murray
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Posted in: Government Technology
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